An Investigation Into The Relationship Between On Line Services and Customer Satisfaction: A Case Of Iran’s National Rail Road Company

Shamsodin Nazemi; Abdul Hafeez-Baig; Raj Gururajan; Saeed Mortazavi; M Shaikhian

World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2009 (Oct 26, 2009) pp. 2988–2996

Uses of ICT in the service industry on the rise and online methods and techniques are widely used to provide various types of commercial and non commercial services. Website are major source of providing online services, we study the role of...