Abstract

Uses of ICT in the service industry on the rise and online methods and techniques are widely used to provide various types of commercial and non commercial services. Website are major source of providing online services, we study the role of responsiveness, efficiency, reliability, privacy, and fulfillment of online services in the context of customer satisfactions for Iranian rail road? A survey approach was used to collect data from two domains, customers, who received the services of the Iranian rail road and employee who are involved in providing such services to the customers. A usable 197 survey questionnaires were use to analyze the data from national rail road company in Iran. Initial results are presented in this paper.

Citation

Nazemi, S., Hafeez-Baig, A., Gururajan, R., Mortazavi, S. & Shaikhian, M. (2009). An Investigation Into The Relationship Between On Line Services and Customer Satisfaction: A Case Of Iran’s National Rail Road Company. In T. Bastiaens, J. Dron & C. Xin (Eds.), Proceedings of E-Learn 2009--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 2988-2996). Vancouver, Canada: Association for the Advancement of Computing in Education (AACE). Retrieved August 12, 2024 from https://www.learntechlib.org/primary/p/32911/.

© 2009 Association for the Advancement of Computing in Education (AACE)