Automatically Generating Effective Online Help
Purchase or Subscription required for access
Purchase individual articles and papers
Receive full-text access to individual articles for $9.95 USD each.
Use PayPal button to purchase PDF copy of paper (20 pages)
Subscribe for faster access!
Subscribe and receive access to 100,000+ documents, for only $19/month (or $150/year).
Already have access?
Individual Subscription
If you have an individual subscription, sign in here for access
Institutional Subscription
You don't appear to be accessing the site through a subscribing institution (your IP address is 3.15.137.94).
If your university, college, or library subscribes to LearnTechLib, you may be able access full text articles through a login page.
You can search for your instition by name or by location.
Authors
International Journal on E-Learning, 2005 in Norfolk, VA ISSN 1537-2456
Abstract
Instructional text, and procedural text in particular, is a genre that users heavily rely upon when they are learning new procedures, devices or systems. It is, however, also well-known to be a genre that is difficult to produce and maintain. This article discusses Isolde2, an environment that attempts to address this problem by supporting the semi-automated production of procedural instructions, online help in particular. This environment exploits technologies for producing documents automatically and includes an extensible set of interactive tools for acquiring, representing, and maintaining the knowledge that is required for producing the instructions. In addition, this article presents the results of an evaluation that compares the effectiveness of the instructions produced by Isolde with those produced by human authors. The results suggest that the instructions produced by Isolde are of comparable quality to similar texts found in commercial manuals.
Citation
Paris, C., Colineau, N., Lu, S. & Vander Linden, K. (2005). Automatically Generating Effective Online Help. International Journal on E-Learning, 4(1), 83-103. Norfolk, VA: Association for the Advancement of Computing in Education (AACE). Retrieved August 10, 2024 from https://www.learntechlib.org/p/6578.
© 2005 AACE