A Model and Solution Method for Solving the Real-world and Complex Problem of Scheduling Visits to Customers
ARTICLE
M.G. Baldoquin de la Peña, Facultad de Ingeniería, Colombia ; A. Escalera Fariñas, Centro de Estudios de Matemática, Cuba ; R. Linfati, Departamento de Ingeniería Industrial, Chile
Journal of Applied Research and Technology Volume 12, Number 3, ISSN 1665-6423 Publisher: Elsevier Ltd
Abstract
Some of the complex logistical problems faced by companies combine the needs for strategic and tactical decisions concerning the interrelated issues of clustering, scheduling, and routing. Various strategies can be used to solve these problems. We present a problem of this type, involving a company whose fundamental objective is the commercialization of its product in the domestic market. The paper focuses on a model of and method for a solution to the problem of scheduling visits to customers, taking into account the relationship with other phases of product marketing. The model is nonlinear, involves binary and continuous variables, and solved heuristically. Computational experiments show that the proposed solution performed very well for both real-life and theoretical instances.
Citation
Baldoquin de la Peña, M.G., Escalera Fariñas, A. & Linfati, R. (2014). A Model and Solution Method for Solving the Real-world and Complex Problem of Scheduling Visits to Customers. Journal of Applied Research and Technology, 12(3), 333-342. Elsevier Ltd. Retrieved August 7, 2024 from https://www.learntechlib.org/p/198418/.
This record was imported from Journal of Applied Research and Technology on January 29, 2019. Journal of Applied Research and Technology is a publication of Elsevier.
Full text is availabe on Science Direct: http://dx.doi.org/10.1016/S1665-6423(14)71616-5