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Effective e-Training: Using a Course Management System and e-Learning Tools to Train Library Employees
ARTICLE

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Journal of Access Services Volume 11, Number 2, ISSN 1536-7967

Abstract

In the summer of 2012, the University of Arizona Libraries implemented an online training program to effectively train Access Services staff and student employees at a large academic research library. This article discusses the program, which was built using a course management system (D2L) and various e-Learning software applications (Articulate Storyline, Panopto, and Adobe Presenter). The result of this case study reflects that by using multiple e-Learning applications and embedding them in a course management system, staff can have a ubiquitous, point-of-need virtual learning environment that successfully prepared them to staff a 24/7 research library. Additionally, we have found the online training program to be successful at reducing costs associated with training a large number of employees. It also provides the security needed to house employee performance records, effectively test for competency-based knowledge, and provide a unified space for both staff and supervisors to outline and measure performance. We have also found that, though providing training in an online environment is beneficial in a number of ways, there is still a need for more engaging face-to-face interactions, and we have begun exploring blended classroom strategies to address this.

Citation

See, A. & Teetor, T.S. (2014). Effective e-Training: Using a Course Management System and e-Learning Tools to Train Library Employees. Journal of Access Services, 11(2), 66-90. Retrieved August 7, 2024 from .

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