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Development of Communication Conventions in Instructional Electronic Chats


JDE Volume 12, Number 1, ISSN 0830-0445 Publisher: Athabasca University Press


This study used content analysis to identify the communication conventions and protocols that real-time, interactive electronic chat users developed in instructional settings. Most frequently used conventions included sharing information/techniques for conveying meaning and indicating interest in a topic, using keywords and names of individuals, using shorthand abbreviations, questioning and seeking clarification, and establishing social presence. (Author/AEF)


Collins, M.P. & Murphy, K.L. (1997). Development of Communication Conventions in Instructional Electronic Chats. The Journal of Distance Education / Revue de l'ducation Distance, 12(1), 177-200. Athabasca University Press. Retrieved July 3, 2022 from .

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