EQUIP: A European Survey of Quality Criteria for the Evaluation of Databases
Journal of Information Science Volume 24, Number 5, ISSN 1352-7460
Reports on two stages of an investigation into the perceived quality of online databases. Presents data from 989 questionnaires from 600 database users in 12 European and Scandinavian countries and results of a test of the SERVQUAL methodology for identifying user expectations about database services. Lists statements used in the SERVQUAL survey. (PEN)
Wilson, T.D. (1998). EQUIP: A European Survey of Quality Criteria for the Evaluation of Databases. Journal of Information Science, 24(5), 345.