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Stages in learning new technology: Naive adult email users

Computers & Education Volume 25, Number 4, ISSN 0360-1315 Publisher: Elsevier Ltd


How do adult students learn to use new technologies? Teachers' and learners' understanding of stages these students may pass through makes the learning process less traumatic. The research identifies six stages adult learners pass through as they become confident in their use of electronic mail. In the beginning stages there is tension as the technological processes dominate and intrude on the email interactions. Eventually, by Stage Six, the technology becomes invisible and the user is able to use email creatively with comfortable confidence. Understanding the stages of learning to use the technology empowers the learner through the knowledge that feelings of tension and frustration will be overcome.


Russell, A.L. (1995). Stages in learning new technology: Naive adult email users. Computers & Education, 25(4), 173-178. Elsevier Ltd. Retrieved July 8, 2020 from .

This record was imported from Computers & Education on January 30, 2019. Computers & Education is a publication of Elsevier.

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