Employing Collaborative Learning Strategies in Online Conflict Resolution
Samir Abou El-Seoud, Professor, Jordan ; Carme Iglesias, Marga Casamitjana, Executive Director, UOC, Spain ; Miguel Garcia-Ruiz, Arthur Block, Mexico
iJET Volume 2, Number 4, ISSN 1863-0383 Publisher: International Association of Online Engineering, Kassel, Germany
Although some critics may argue that conflict resolution cannot be carried out appropriately by virtual education, the basic elements of conflict present themselves within distance education courses, which can provide rich environments to practice mediation and resolution. New communication technologies and Internet tools make training persons from all over the world possible, thus permitting conflict resolution tools to cascade within different pluralistic organizations or groups of persons from different backgrounds that must interact in order to achieve a common goal. Conflict resolution, in short, adds to the positive socio-emotional atmosphere of an organization and leads to greater trust, a vital component in any organization. The innovative use of technology and Internet tools provides a new medium for conflict resolution that represents an interesting and important area of research.
Abou El-Seoud, S., Iglesias, C., Casamitjana, M., Garcia-Ruiz, M. & Block, A. (2007). Employing Collaborative Learning Strategies in Online Conflict Resolution. International Journal of Emerging Technologies in Learning (iJET), 2(4),. Kassel, Germany: International Association of Online Engineering.