You are here:

Listening to the Reactions of People in the Midst of Change


Journal on School Educational Technology Volume 8, Number 2, ISSN 0973-2217


The purpose of the study was to listen to reactions of key stakeholders experiencing profound organizational change. A case study was used to gather data from participants' interview responses. Data analysis identified research-supported reactions; in addition, two unique themes were identified: constructive critique and ill-effects of good intentions. Listening to, understanding, and appreciating reactions and emotions during change provide valuable insights that help build organizational community and enhance the success of a change initiative.


Friestad-Tate, J. & McCoy, C. (2012). Listening to the Reactions of People in the Midst of Change. Journal on School Educational Technology, 8(2), 33-43. Retrieved June 1, 2020 from .

This record was imported from ERIC on January 10, 2019. [Original Record]

ERIC is sponsored by the Institute of Education Sciences (IES) of the U.S. Department of Education.

Copyright for this record is held by the content creator. For more details see ERIC's copyright policy.