Shaking the Conceptual Foundations of Reference: A Perspective
RSR: Reference Services Review Volume 20, Number 4, ISSN 0090-7324
Argues that the technical and conceptual foundations of reference librarianship must change if it is to survive the information age. Proposes a new model of service, called "access engineering," in which information seekers are treated as consumers, and technology is used to route information to them on demand. (nine references) (NRP)
Campbell, J.D. (1992). Shaking the Conceptual Foundations of Reference: A Perspective. RSR: Reference Services Review, 20(4), 29-36.