Evaluating Campus Computing Services: Taming the Technology
New Directions for Institutional Research Volume 14, Number 4,
Evaluation of campus computer services has been limited by the ability of higher education administrators to relate their experience in evaluating other, more traditional services to the technical complexity of computing services. The explosive growth of computer technologies requires development of a common framework for their evaluation. (MSE)
Gillespie, R.G. (1987). Evaluating Campus Computing Services: Taming the Technology. New Directions for Institutional Research, 14(4), 83-92.