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An implementation of information technological change: A socio-technical systems methodology perspective at the Black Chemical Company
DISSERTATION

, Indiana University, United States

Indiana University . Awarded

Abstract

The purpose of this descriptive case study was to investigate a large scale information technology change initiative at a Fortune 100 company. This study focuses on how Black Chemical Company (BCC) successfully implemented a technological change across its global organization. Socio-technical systems methodology was used as an overlay to predict and explain the outcomes of the information technology change initiative that BCC carried out during the late 1990s and early 2000s. On-site interviews with major stakeholders and Project Homestead team members along with documents from the rollouts of SAP served as the sources of data collection. Four questions were asked concerning the usefulness of socio-technical systems methodology as a lens to examine BCC's change methodology, how successful was the implementation, why the implementation was considered successful, and whether BCC's change methodology supported or falsified the socio-technical systems theory. These questions were answered through the use of open-ended interviews, documentation analysis, and archival records analysis. Pattern matching was employed to determine if BCC's methodology was similar to socio-technical systems methodology. The research indicated that the technological change implemented at BCC was successful due to the change methodology. According to the interview data, the change methodology was found to be similar to socio-technical systems methodology. Assertions considered the relationship between BCC's change methodology and socio-technical systems methodology, training's role in the success of the implementation, leaderships affect on the implementation of SAP, a change in the implementation strategy, employees' relationships within and outside BCC, and the implementation strategy of the implementation methodology. Although BCC's change methodology was similar to socio-technical systems methodology, success could not be contributed to socio-technical systems methodology alone.

Citation

Kisling, E.L. An implementation of information technological change: A socio-technical systems methodology perspective at the Black Chemical Company. Ph.D. thesis, Indiana University. Retrieved April 3, 2020 from .

This record was imported from ProQuest on October 23, 2013. [Original Record]

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