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Improving the Performance of Online Learning Teams--A Discourse Analysis


Journal of Information Systems Education Volume 18, Number 3, ISSN 1055-3096


This paper compares the processes of Face-To-Face (FTF) teams and Online Learning Teams (OLTs) and proposes methods to improve the performance of OLTs. An empirical study reviewed the performance of fifteen FTF teams and OLTs and their communication patterns were coded by the TEMPO system developed by Futoran et al. (1989) in order to develop a discourse analysis for each team. The results confirmed that FTF teams outperformed OLTs and identified four approaches to improve the performance of OLTs: (1) Posting well-organized information; (2) Increasing "process gain" activities and decreasing "process loss" activities; (3) Instructions and facilitation to promote the discussion of process and content equally and facilitate better communication patterns; (4) Minimizing members' absences. These are reviewed and practical solutions proposed. (Contains 2 figures.)


Liu, Y.C. & Burn, J.M. (2007). Improving the Performance of Online Learning Teams--A Discourse Analysis. Journal of Information Systems Education, 18(3), 369-379. Retrieved May 16, 2021 from .

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