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Establishing a Quality Review for Online Courses

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Educause Quarterly Volume 29, Number 3, ISSN 1528-5324


A quality educational program begins with the development of quality courses. This article describes a pilot project conducted by the Centre for Teaching and Educational Technologies (CTET) at Royal Roads University (RRU) to define quality for online courses and to create a review practice that ensures continuous improvements based on reliable data. The pilot project endeavored to answer the following questions: (1) How does CTET ensure that online courses meet certain quality standards?; and (2) How does CTET ensure that course quality is maintained through multiple course revisions, changes in the curriculum, and personnel shifts? This article focuses on the process of establishing and conducting a quality review based on a proposed framework for examining all aspects of the quality of an online course. The pilot project, its instruments, and its review procedures were established as an internal exercise to address those aspects of quality directly under the control of CTET. The pilot serves as a good case study to explore the feasibility of a formal quality review of online courses and how the review results can be used to improve course quality. (Contains 4 figures and 9 endnotes.)


Chao, T., Saj, T. & Tessier, F. (2006). Establishing a Quality Review for Online Courses. Educause Quarterly, 29(3), 32-39. Retrieved October 1, 2020 from .

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