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Journal of European Industrial Training

2008 Volume 32, Number 1

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Table of Contents

Number of articles: 1

  1. Promotion in Call Centres: Opportunities and Determinants

    Maria Tatiana Gorjup, Mireia Valverde & Gerard Ryan

    Purpose: The purpose of this paper is to examine the quality of jobs in call centres by focusing on the opportunities for promotion in this sector. More specifically, the research questions focus... More

    pp. 45-62

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