Does it help? Rating tutor responses in open, online, homework help forums
Carla van de Sande, RISME, Arizona State University, United States
EdMedia + Innovate Learning, in Honolulu, HI, USA ISBN 978-1-880094-73-0 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC
Free, open, online, homework help forums provide students with personal tutoring assistance through volunteer tutors who have the time, knowledge, and willingness to help students with specific problems from coursework. Many such forums are structured so that any forum member can contribute to threads. Some of these forums implement a rating system so that students judge the helpfulness of tutors’ responses, whereas others rely on student initiative for demonstrations of appreciation. This study addresses the effect of such a rating system on participatory engagement by contrasting exchange complexity and student participation in a sample of 100 exchanges on the limit concept in calculus from one forum with a rating system and one without. The results indicate that the forum with a rating system fosters brief exchanges in which student activity is limited, whereas the other forum contains instances of extended dialogue that demonstrate elements of pedagogical sophistication and student engagement.
van de Sande, C. (2009). Does it help? Rating tutor responses in open, online, homework help forums. In G. Siemens & C. Fulford (Eds.), Proceedings of ED-MEDIA 2009--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 4320-4326). Honolulu, HI, USA: Association for the Advancement of Computing in Education (AACE).
© 2009 Association for the Advancement of Computing in Education (AACE)