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Evaluating E-Learning Effectiveness Using Kirkpatrick’s Four-Level Model

, , , Universidad Autonoma de Nuevo Leon (UANL), Mexico

EdMedia + Innovate Learning, in Honolulu, HI, USA ISBN 978-1-880094-73-0 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC


An important area of opportunity of corporate e-learning resides in the evaluation of its effectiveness. Research on the subject is scarce, and it tends to focus on participants’ satisfaction and learning. Perhaps this is related to the difficulty in doing measurements that include more significant aspects, like the application of the acquired knowledge and the resulting business impact. Maybe it is that companies simply do not publish this type of data. The current paper aims to help filling the resulting knowledge gap by compiling the available literature on the subject, while focusing on Kirkpatrick’s Four-Level Model for evaluating training programs’ effectiveness. E-learning seems to be an effective training modality, when considering employees’ satisfaction, knowledge acquisition, and behavior at the workplace. However, more research is still required to know more about the impact of e-training on business results and the return of investment.


Padilla Rodriguez, B.C., Rodriguez Nieto, M.C. & Padilla Montemayor, V.M. (2009). Evaluating E-Learning Effectiveness Using Kirkpatrick’s Four-Level Model. In G. Siemens & C. Fulford (Eds.), Proceedings of ED-MEDIA 2009--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 3341-3346). Honolulu, HI, USA: Association for the Advancement of Computing in Education (AACE). Retrieved July 19, 2019 from .



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