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Expanding the Impact of Learn-by-Doing Simulations in Corporate Training
PROCEEDINGS

, Kaleidoscope Learning, United States

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Quebec City, Canada ISBN 978-1-880094-63-1 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA

Abstract

While e-learning has become accepted in large companies as a standard option for training, most corporate e-learning has not produced the hoped-for performance improvement. Yet e-learning has a tremendous amount of unrealized potential to provide high-quality, educationally-sound, engaging training that improves employees' performance. Corpoate e-learning's lack of success seems to be due to the dearth of widely-publicized methods to teach skills needed by corporate employees, and by the perceived technical difficulty in creating engaging, effective e-learning such as simulations. In this paper, I describe a learn-by-doing simulation methodology to teach customer service skills, and an e-learning authoring tool based on that methodology that is easy for trainers to use, along with future generalizations of the method and tools to other skill areas.

Citation

Guralnick, D. (2007). Expanding the Impact of Learn-by-Doing Simulations in Corporate Training. In T. Bastiaens & S. Carliner (Eds.), Proceedings of E-Learn 2007--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 81-83). Quebec City, Canada: Association for the Advancement of Computing in Education (AACE). Retrieved May 19, 2019 from .

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