Maintenance Work, Maintenance Skills: The Case of a Major Water Company in the UK
New Technology, Work and Employment Volume 17, Number 1, ISSN 0268-1072
A case study of a British water company found that technological change had only a moderate impact on technical skills but increased the need for diagnostic and information technology skills for the maintenance of electronic equipment. Organizational restructuring increased requirements for functional flexibility and interpersonal skills. (Contains 39 references.) (SK)
Cooke, F.L. (2002). Maintenance Work, Maintenance Skills: The Case of a Major Water Company in the UK. New Technology, Work and Employment, 17(1), 46-60.