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System Characteristics, Satisfaction and E-Learning Usage: A Structural Equation Model (SEM)
ARTICLE

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Turkish Online Journal of Educational Technology Volume 11, Number 2, ISSN 1303-6521

Abstract

With the advent of the Internet, more and more public universities in Malaysia are putting in effort to introduce e-learning in their respective universities. Using a structured questionnaire derived from the literature, data was collected from 250 undergraduate students from a public university in Penang, Malaysia. Data was analyzed using AMOS version 16. The results of the structural equation model indicated that service quality ([beta] = 0.20, p less than 0.01), information quality ([beta] = 0.37, p less than 0.01) and system quality ([beta] = 0.20, p less than 0.01) were positively related to user satisfaction explaining a total of 45% variance. The second regression analysis was to examine the impact of user satisfaction on continuance intention. The results showed that satisfaction ([beta] = 0.31, p less than 0.01), system quality ([beta] = 0.18, p less than 0.01) and service quality ([beta] = 0.30, p less than 0.01) were positively related to continuance intention explaining 44% of the variance. Implications from these findings to e-learning system developers and implementers were further elaborated. (Contains 4 tables and 2 figures.)

Citation

Ramayah, T. & Lee, J.W.C. (2012). System Characteristics, Satisfaction and E-Learning Usage: A Structural Equation Model (SEM). Turkish Online Journal of Educational Technology, 11(2), 196-206. Retrieved July 18, 2019 from .

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