Instructor Tone in Written Communication: Are We Saying What We Want Them to Hear?
Carol Rubel, Marie Wallace, Kaplan University, United States
TCC, ISSN 1937-1659 Publisher: TCCHawaii
The importance of establishing an inviting atmosphere through written communication is essential in online instruction. Since written communication is the primary format for teacher/ student interaction, instructors must be knowledgeable about their word choice in feedback and the effect on students. Online instructors' tone in written communication in feedback may influence students' perceptions of: (a) encouragement; (b) community; and (c) continued participation in the course/program. These factors may be managed through faculty knowledge and awareness of the impact on how word choice in written communication may be perceived by students.
Rubel, C. & Wallace, M. (2010). Instructor Tone in Written Communication: Are We Saying What We Want Them to Hear?. In Proceedings of TCC 2010 (pp. 1-15). TCCHawaii.
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Dr. Marie Wallace, Dr. Carol Rubel & Dr. Mary Brown, Kaplan University, United States
E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education 2013 (Oct 21, 2013) pp. 1701–1705
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