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An Intelligent System for Generating and Managing FAQs PROCEEDINGS

, Athabasca University, Canada

EdMedia: World Conference on Educational Media and Technology, in Vancouver, Canada ISBN 978-1-880094-62-4 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC

Abstract

With the development of the Web, online course delivery is gaining its popularity everyday. But no matter how courses are delivered, there are two things that never change in education. For students, they will need to have their questions answered, and for the teachers, they will have to answer the questions students raised. It is often that in a course the same questions are asked again and again, probably with certain variations. In this paper, we report an intelligent system that was designed and implemented for teachers to build up lists of frequently asked questions and answers, and use the FAQs in online course delivery.

Citation

Wang, H. (2007). An Intelligent System for Generating and Managing FAQs. In C. Montgomerie & J. Seale (Eds.), Proceedings of ED-MEDIA 2007--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 1571-1576). Vancouver, Canada: Association for the Advancement of Computing in Education (AACE).

Keywords