Emotional states and emoticons in e-mail communication using mobile phone
Shogo Kato, Yuuki Kato, Kanji Akahori, Tokyo Institute of Technology, Japan
EdMedia + Innovate Learning, in Orlando, FL USA ISBN 978-1-880094-60-0 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC
This study is a part of a series of studies by the authors who have been conducting researches on the emotional aspects in CMC continuously since 2001. This paper examined the method for preventing emotional problems in the e-mail communication using a mobile phone. Firstly, it investigated the point to be taken into consideration in order not to impair a partner's emotion. As a result, many flume detour answers which prevent a partner's emotion aggravation were obtained by using emoticons. Then, we considered the influence which the emoticons contained in an e-mail sentence has on emotion still in detail. It was shown that the degree of use of the emoticons expressing those emotions changes according to the situation where the degrees which the feelings are felt differ in four kinds of emotions, "anger", "joy", "sadness", and "guilt." Moreover, when there is a strong feeling of "anger" and "guilt", there is the tendency of not using emoticons in the sentence of the sent e-mails.
Kato, S., Kato, Y. & Akahori, K. (2006). Emotional states and emoticons in e-mail communication using mobile phone. In E. Pearson & P. Bohman (Eds.), Proceedings of ED-MEDIA 2006--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 417-424). Orlando, FL USA: Association for the Advancement of Computing in Education (AACE).
© 2006 Association for the Advancement of Computing in Education (AACE)