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Utilisation Status and User Satisfaction of Online Education Platforms

, College of Accounting and Finance, Taizhou Vocational College of Science and Technology, Taizhou 318020, China ; , Auckland University of Technology, Auckland, New Zealand ; , Campus A, Yibin University, Yibin 644000, China

iJET Volume 15, Number 19, ISSN 1863-0383 Publisher: International Journal of Emerging Technology in Learning, Kassel, Germany


In the information age, the proliferation of online education platforms is accompanied by various problems. This paper aims to solve the problems of online education platforms, making them more useful and adaptable. Targeting at a key online education platform (SmartStudy) in China, the authors conducted a questionnaire survey among users on their utilization and perception of online education platforms. Based on the survey data, the current state of the platform was summarized, followed by an analysis on the degree of impact from each factor on the selection between platforms. Next, the platform development and user satisfaction were discussed in the light of platform security, credit rating and user experience. Finally, several suggestions were put forward to improve the online education platform. The research results are of great importance to the development of online education in China.


Chen, X., Xia, E. & Jia, W. (2020). Utilisation Status and User Satisfaction of Online Education Platforms. International Journal of Emerging Technologies in Learning (iJET), 15(19), 154-170. Kassel, Germany: International Journal of Emerging Technology in Learning. Retrieved October 30, 2020 from .