To Improve the Learning Experience of the First Trimester Undergraduate Students in an Australian University's Offshore Campus: A Knowledge Management Methodology
Journal of Information Technology Education Volume 13, ISSN 1547-9714
Due to the successful implementation of knowledge management (KM) in many commercial organizations, KM has been recently extended to higher education institutions (HEIs) to manage scholar knowledge, and institution policies and procedures. To address the lack of insight in regards to the engagement of tertiary students to manage knowledge at a course level, a KM methodology is proposed to allow students to interact with lecturers in and outside large lecture halls to create, disseminate, use and evaluate knowledge. The proposed methodology provides electronic, telecommunication and manual channels to allow students to ask questions in lectures when they fail to understand any incoming knowledge delivered by academics regardless of time and space constraints. Knowledge developed based on students' questions can further be evaluated and extended using mechanisms to comment and recommend features. In additional, students are able to create new knowledge and to solve problems using incoming knowledge as the methodology which can enhance knowledge understanding throughout the learning process. The proposed methodology was applied to a business computing course at an undergraduate level, conducted in an offshore campus of an Australian university in the third trimester of 2012. The methodology was evaluated using quantitative analysis. The findings show that the majority of the students agreed the computerized tool incorporated in the methodology (Facebook) could enhance their learning experience by allowing students to ask for, share, discuss and extend knowledge. In particular, the knowledge management system provided additional channels and a platform for those who are passive and preferred not to seek help from lecturers directly, due to cultural or other reason.
Leung, N.K.Y., Shamsub, H., Tsang, N. & Au, B. (2014). To Improve the Learning Experience of the First Trimester Undergraduate Students in an Australian University's Offshore Campus: A Knowledge Management Methodology. Journal of Information Technology Education, 13, 193-215.