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Healthcare Students' Perceptions of Electronic Feedback through GradeMark®

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Journal of Information Technology Education Volume 13, ISSN 1547-9714


This paper reports on the findings from a study undertaken to explore students' perceptions of the timeliness, accessibility, consistency, and quality of feedback and grading received electronically. The system used was GradeMark®, an electronic tool available through the plagiarism software provider, Turnitin®. 296 students from the Schools of Nursing and Midwifery, Medicine, and Dentistry at Cardiff University were included in the study. Data collection included an online survey and a focus group for each discipline. Findings revealed that the use of GradeMark® improved the timeliness and accessibility of feedback due to its immediate availability via any personal computer with internet access. The use of annotation was proven to be valuable; however consistency and quality of feedback were affected by markers' individual comments, issues which GradeMark® may not necessarily address. Findings provide insight into what quality feed-back could look like from the students' perspective, which can help improve academic practice. Overall the study outcomes suggest there are benefits to using innovative technology such as GradeMark® to enhance learning. The paper provides valuable lessons that could assist others in adopting a pragmatic and planned approach to the introduction of electronic feedback using a system such as GradeMark®.


Watkins, D., Dummer, P., Hawthorne, K., Cousins, J., Emmett, C. & Johnson, M. (2014). Healthcare Students' Perceptions of Electronic Feedback through GradeMark®. Journal of Information Technology Education, 13, 27-47. Retrieved January 19, 2020 from .

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