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Perspectives on Electronic Performance Support Systems



The complexity of the modern workplace means that decision makers are entertaining the idea of providing employees with software applications that are designed to provide true support and on-the-job training from the employee's desktop computer. An electronic performance support system (EPSS) is the tool that can make such training a reality when it is needed. In describing an EPSS there are two areas to consider--the content and the components of the system. Ideally the components of a complex EPSS include a combination of hypermedia databases, expert systems, modular interactive training, a dynamic maintenance system, and other interactive software support applications, while a simple EPSS may include only a database and an online help system. Leaders of industrial training predict a need for a new paradigm of job-related training within the next few years. If the EPSS proves to be part of this approach, a theoretical base must be established. Strengths and weaknesses of the EPSS must be recognized. Employers and employees may not be ready to adopt a new mind-set on how training and support should be conducted on the job. Before the EPSS can be fully accepted, both technology and attitudes must change. (Contains 8 references.) (SLD)


Scales, G.R. & Yang, C.S. Perspectives on Electronic Performance Support Systems. Retrieved March 30, 2020 from .

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