Online program for business communication skills: Implications for an English as a second language curriculum
Carmen F. Sierra Monroig, University of Puerto Rico, Rio Piedras , United States
University of Puerto Rico, Rio Piedras . Awarded
A comparison between two sections of the Strategic Business Communication course was conducted. One of the two sections was a hybrid online section, while the other was a conventional section. Action research was carried out with a mixed methods approach.
Students worked on a semester-long project where they informed the class, about their weekly progress. They read articles, along with the chapters in their textbook, and responded in writing. They worked in teams to create dialogue for role play and the different types of business communication, as well as oral presentations. They also wrote a variety of business communication documents.
Along with the mixed methods approach, the participants were asked to answer a questionnaire for the purpose of discovering participants‘ knowledge and skills in the use of technology along with an understanding about the need to continue to offer online courses.
The grades data was analyzed through the SPSS quantitative data analysis program, and the report writing qualitative data was analyzed through the NVivo 9 qualitative data analysis program.
The mixed methods approach with a triangulation process aided in the analysis within the action research approach to ensure validity and credibility of the end results of this study.
The results have yielded that the participants in the hybrid online section and the conventional section do not differ in terms of achievement and literacy skills. They survey indicates that there is a need for online courses, and students are skilled and knowledgeable in the use of technology, although this student population does not represent the majority.
The findings have resulted in the evidence needed in order to propose the training of docents and students in the use of technology for online courses. However, further research should be carried out in order to assess students‘ need for online courses, as well as their knowledge and skills in the use of technology.
Sierra Monroig, C.F. Online program for business communication skills: Implications for an English as a second language curriculum. Ph.D. thesis, University of Puerto Rico, Rio Piedras.
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