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The use of learning technologies in modern business organizations

, The University of Toledo, United States

The University of Toledo . Awarded


This study was designed to provide descriptive data regarding the use of learning technology delivery methods for training employees within selected organizations. This study employed both quantitiative and qualitative research methods to report the frequency, selection, and use of learning technologies for training. Telephone interviews were conducted to determine a purposeful stratified cluster sampling of HRD practitioners in profit oriented organizations contained in the Greater Toledo, Ohio Area Major Employers List (MEL) for survey and follow-up multi-site cases studies. This study sought to determine what, how, and why learning technologies are used for training within organizations. Forty-eight organizations were contacted and 40 met the research criteria for this study. The response rate totaled 32, representing 80% of the organizations surveyed. Ten focused interviews were conducted and seven were included, one from each stratified group of organizations in the study. Each of the seven organizations served as a unit of analysis for the second phase of the data collection.

Highlights of the survey data revealed an increase in the use of learning technologies to deliver employee training. The most frequently used technologies included video teleconferencing and computer-based training (CBT) via disc/hard drive and CD-ROM/CD-i multimedia via CD-ROM/CD-i, and interactive television including satellite. Fifty percent (50%) of the organizations surveyed use learning technologies to deliver computer literacy skills and basic skills training. About 40% of the organizations use learning technologies to deliver customer service training, management supervisory training and occupational safety/compliance training. The most significant barrier to implementation was encouraging employees to use new learning technologies.

Notable findings of the multi-site case studies indicated technology was constantly changing the way we live and how we work. Training can no longer be just classroom, it has to be an integration of technology as well as instructor-led. As technology continues to advance, recommendations were made that this research be replicated to ascertain what continues to be current effective training practices that use learning technology delivery methods.


Bowen, T.J. The use of learning technologies in modern business organizations. Ph.D. thesis, The University of Toledo. Retrieved March 22, 2019 from .

This record was imported from ProQuest on October 23, 2013. [Original Record]

Citation reproduced with permission of ProQuest LLC.

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