Supporting business by facilitating organizational learning and knowledge creation in the MOT community of practice (CoP)
Jessi Qing Yi, Indiana University, United States
Indiana University . Awarded
Effective knowledge management is a vital factor in the life and development of any institution. Communities of practice (CoP) provide an environment to steward the use and creation of knowledge within an organization. This study addresses the question of how a CoP, through learning and knowledge sharing/creation, and supported by process facilitation, worked to create value for both community members and their organizations in the context of a global corporation.
Case study research methodology was used in this study. Data collection methods include survey, interview, observation, document analysis, focus group and post-mortem meeting. Both qualitative and quantitative data were collected. Different data analysis methods such as pattern identification and validation techniques such as triangulation and member checking were used during the study to ensure the quality of the study.
Examination and analysis of pertinent data demonstrated that the CoP under study benefited participants in their learning and professional development, created a greater awareness of the need for close collaboration and sharing, recognized the CoP's potential to add value for the company in the long run, identified shortcomings and difficulties in the current procedures for knowledge-sharing, and suggested strongly that a global institution should invest resources in the development and cultivation of CoPs as a way to grow individual and organizational capability and to enhance the organization's competitive advantage.
Yi, J.Q. Supporting business by facilitating organizational learning and knowledge creation in the MOT community of practice (CoP). Ph.D. thesis, Indiana University.
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