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Online student support services: Perceived problems and strategies to affect change

, Northcentral University, United States

Northcentral University . Awarded


The objective of this research was to identify key issues, concerns, and needs for online student support services as experienced by students enrolled in business and computer information systems classes at a community college in the southwest United States of America. The perceived needs of the students are compared to the availability of services as identified by administrators at the college.

The services evaluated fall into six major categories including the following: recruitment and enrollment services, academic support services, access to materials and instructional resources, career development services, financial aid, and technology support. This research shows a connected relationship between the availability and accessibility to online student support services through the investigation of quality control, accreditation, student satisfaction, availability and reliability of services, organizational structure, faculty and student awareness, technology issues, and support from administration.


Collins, L.D. Online student support services: Perceived problems and strategies to affect change. Ph.D. thesis, Northcentral University. Retrieved November 19, 2019 from .

This record was imported from ProQuest on October 23, 2013. [Original Record]

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