The development and usability testing of “Diversity, Healing, and Healthcare,” a program for clinicians
Bonnie Dee Napier-Tibere, Pepperdine University, United States
Pepperdine University . Awarded
The researcher developed a web based computer program using health related information about cultures and religions for clinicians who serve diverse patients. Cultural and religious beliefs can create misunderstanding in health care that can cause treatable conditions to go unrecognized and cause disability, or even death due to conflicting communication.
The purpose of this study was to describe the development of the program, “Diversity, Healing, and Healthcare” and determine if the delivery of diversity content through the World Wide Web in the format designed by the researcher was seen as effective for usability and presentation of the content.
After designing the content in cooperation with On Lok SeniorHealth of San Francisco, California, and the Stanford Geriatric Education Center (a program the Stanford University School of Medicine), the program was uploaded to the internet. An online survey was linked with the program. Participants were recruited via snowball sampling. Participants were required to have access to the internet. The process did not require that participants have email. The researcher received surveys as email from the server on which the program resided. During four months of data collection 92 surveys were received. Ninety were used. Two were received blank. Participants supported this method of delivery and design.
Demographics were used to determine the clinical specialties of participants, ages and technology experience of participants, and other demographic descriptors. No detectable differences in usability or perception of usefulness of the program were found between participants with low technology skills compared to those describing themselves as high skilled participants. No detectable differences in usability or perception of usefulness were found between students and practitioners with greater than 20 years of clinical experience. Grant funding has been acquired to allow further expansion and development of the program developed for this study.
The content used in the program was compiled with elder healthcare as the primary patient grouping because the organization for whom the program was developed focuses on elder care. No detectable differences in usability or perception of usefulness were found between participants who deal with geriatric populations compared to those who primarily treat younger populations.
The web site on which this study is based may be viewed at http://www.gasi.org/diversity.htm.
Napier-Tibere, B.D. The development and usability testing of “Diversity, Healing, and Healthcare,” a program for clinicians. Ph.D. thesis, Pepperdine University.
Citation reproduced with permission of ProQuest LLC.
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