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Interface Design of Case-based Reasoning Systems

, , University of Missouri-Columbia, United States

EdMedia + Innovate Learning, in Lugano, Switzerland ISBN 978-1-880094-53-2 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC


Case-based reasoning (CBR) has drawn considerable attention over the last twenty years with a large number of successful applications such as customer support, sales support, diagnostics, and help-desk systems. CBR research traditionally focused on the theories and heuristics of case representation, retrieval, reuse, revision, and retention. Little attention was paid to the user interface of CBR systems. In this article, we provide a review of case retrieval interfaces of CBR systems. Based on this review and our own experience, guidelines for designing conversational and feature-based CBR interfaces are provided.


He, W. & Wang, F.K. (2004). Interface Design of Case-based Reasoning Systems. In L. Cantoni & C. McLoughlin (Eds.), Proceedings of ED-MEDIA 2004--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 4452-4458). Lugano, Switzerland: Association for the Advancement of Computing in Education (AACE). Retrieved September 17, 2019 from .



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