An analysis of the entry-level computer skills and computer application knowledge requirements of Central Ohio Fortune 500 companies and small businesses, as perceived by human resource managers
Paul Joseph Lazarony, The Ohio State University, United States
The Ohio State University . Awarded
The purpose of this study was to identify the computer skills and computer applications that HR managers (or their designees) at both Fortune 500 companies and small businesses in Central Ohio expect of their entry-level employees. Furthermore, this study investigated if a significant statistical difference existed between the entry-level technology skills perceived important by HR managers at Fortune 500 companies in Central Ohio, versus those perceived important by HR managers at small businesses in Central Ohio.
Fortune 500 company respondents rated the following computer skills as extremely necessary for entry-level employees to possess prior to employment: (1) Basic Word Processing Proficiency, and (2) Basic Electronic Mail Proficiency, while they rated the following computer skills as necessary: (3) Basic Spreadsheet Proficiency, (4) Keyboarding Proficiency, and (5) System Software Proficiency. In comparison, the small business respondents rated the following computer skills as necessary for entry-level employees to possess prior to employment: (1) System Software Proficiency, (2) Keyboarding Proficiency, (3) Basic Components of the computer system, and (4) Basic Word Processing.
Fortune 500 respondents and small business respondents both ranked the following computer skills as unnecessary for entry-level employees to posses prior to employment: (1) Basic Computer Programming Concepts, (2) Integration of Multimedia Sound or Video Files, (3) Author an Internet Web Page using HTML. Fortune 500 companies also placed “Desktop Publishing Proficiency” in the unnecessary range.
Both Fortune 500 company respondents and small business respondents agreed that entry-level employees should possess the ability to “use application software”. All respondents agreed that “Word Processing” is the strongest computer skill that entry-level employees possess upon employment, while “Spreadsheets” and “Database Management” rank among the weakest computer skills. Small businesses felt that “Windows System”, “Spreadsheets”, and “Database Design” are the top three areas where entry-level employees needed additional training, while Fortune 500 companies said that “Presentation Software”, “Windows System”, and “Spreadsheets” are the three most important areas where additional training is required.
Lazarony, P.J. An analysis of the entry-level computer skills and computer application knowledge requirements of Central Ohio Fortune 500 companies and small businesses, as perceived by human resource managers. Ph.D. thesis, The Ohio State University.
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