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Development of a diagnostic tool for assessing knowledge management

, University of Southern California, United States

Doctor of Education, University of Southern California . Awarded


This study describes the design and development of an assessment tool to evaluate employee Knowledge Management efforts using three company specific web-based applications. The assessment tool is comprised of survey questions requesting employee opinions about how: (1) Their company creates and sustains a Knowledge Management environment; (2) They view their own Knowledge Management capabilities as it relates to the web based applications available for their jobs; (3) Useful the available web-based applications are to acquire, store, and disseminate knowledge created through their Knowledge Management efforts.

Results show the survey was useful in identifying three factors in the assessment of a company's Knowledge Management efforts. The factors are Company Culture, Personal Ability, and Application Usability. There is a strong correlation across these factors and, of the three, Company Culture is the most important factor in the use of applications to facilitate a company's Knowledge Management efforts. Scores further identified that there is a distinct difference among the reported usability of web-based Knowledge Management applications found within a company. This suggests that, even though companies make applications available to employees with varying roles and responsibilities, they have different uses and therefore, may not be designed with equivalent usability standards.


Emery, D.A. Development of a diagnostic tool for assessing knowledge management. Doctor of Education thesis, University of Southern California. Retrieved October 22, 2019 from .

This record was imported from ProQuest on October 22, 2013. [Original Record]

Citation reproduced with permission of ProQuest LLC.

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