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Diversity - The Impact on Distance Learner Support Needs
PROCEEDINGS

, University of Cincinnati, United States

E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education, in Washington, DC, USA ISBN 978-1-880094-54-9 Publisher: Association for the Advancement of Computing in Education (AACE), San Diego, CA

Abstract

This study draws on the experiences of adult women distance learners, at a Midwest dual-mode higher education institution, to understand the impact of student support on their distance learning experience. The majority of support services and assistance provided were important to this population of learners. However, even within a distance learning program designed to meet the needs of one population of learners, there was much diversity in terms of learners' dispositional and situational circumstances that impacted support needs. Not only must the institution be prepared to provide a range of student support throughout the distance learner's experience, the manner in which support services were provided was a major factor in students' perceptions of effective support assistance. Providing timely and accurate information, assistance that responded to individual needs, and sense of community had an impact on students' level of satisfaction.

Citation

Clark, M. (2004). Diversity - The Impact on Distance Learner Support Needs. In J. Nall & R. Robson (Eds.), Proceedings of E-Learn 2004--World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education (pp. 1823-1827). Washington, DC, USA: Association for the Advancement of Computing in Education (AACE). Retrieved November 22, 2019 from .

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