E-mail Communication Versus Face-to-Face Communication: Perception of Other fs Personality and Emotional State
Yuuki Kato, Kanji Akahori, Graduate School of Decision Science and TechnologyTokyo, Institute of Technology, Japan
EdMedia + Innovate Learning, in Lugano, Switzerland ISBN 978-1-880094-53-2 Publisher: Association for the Advancement of Computing in Education (AACE), Waynesville, NC
This paper focuses on electronic mail, which is the most common communication tool used in CMC. An experiment was conducted comparing the arising of emotions in e-mail communication versus F2FC, including examining the effect of combining e-mail and F2FC for each communication. In addition, this paper paid attention to the perception of each partner fs personality and emotional states in each communication. The findings of this experiment suggested that when compared with e-mail communication, F2FC may contain more positive emotional communication. Furthermore, e-mail communication following F2FC may result in a more positive emotional interaction than when only e-mail communication is used. The findings also suggested that the perception of the partner in e-mail communication lacks accuracy, however using F2FC before or after e-mail communication may lead to more accurate perception of the other.
Kato, Y. & Akahori, K. (2004). E-mail Communication Versus Face-to-Face Communication: Perception of Other fs Personality and Emotional State. In L. Cantoni & C. McLoughlin (Eds.), Proceedings of ED-MEDIA 2004--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 4160-4167). Lugano, Switzerland: Association for the Advancement of Computing in Education (AACE).
© 2004 Association for the Advancement of Computing in Education (AACE)