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New Technology, Work and Employment

2003 Volume 18, Number 1

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Table of Contents

Number of articles: 1

  1. Services Innovation and the Transformation of Work: The Case of UK Telecommunications

    Marcela Miozzo & Matias Ramirez

    Customer service centers, call centers, engineering, and research and development divisions of a British telecommunications firm were examined to determine the effect of technological change on the... More

    pp. 62-79

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