New Technology, Work and Employment
2003 Volume 18, Number 1
Table of Contents
Number of articles: 1
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Services Innovation and the Transformation of Work: The Case of UK Telecommunications
Marcela Miozzo & Matias Ramirez
Customer service centers, call centers, engineering, and research and development divisions of a British telecommunications firm were examined to determine the effect of technological change on the... More
pp. 62-79