Using Verbal Protocol Methodology in the Evaluation of Software and Hardware

Sandra Mathison; Tricia R. Meyer; Juan D. Vargas

New Directions for Evaluation Vol. 84 (1999) pp. 73–86

Describes verbal protocols as a useful tool for evaluating computer hardware and software, especially if informed by activity theory. Such protocols cannot, however, stand alone in a thorough evaluation design. (Author/SLD)